Patients make decisions about where to have a dental home based on a variety of factors. Discover the factors influencing that decision and how delivering outstanding customer service is a key piece to attracting and maintaining your patient family. The purpose of this session is to provide dental professionals a better understanding of how exceptional customer service influences the entire patient experience. This course will include maximizing the telephone as a customer service tool, discussion on the team approach to service, and the importance of effective communication skills.
Learning Objectives:
Identify opportunities for customer service in the practice
Recognize the impact each role in the practice serves in the patient relationship
Deliver exceptional customer service through elevated verbal skills
