The patient "experience" begins the moment the patient discovers your practice and reaches out to inquire about your services. Experts suggest the patient has made the decision to choose your treatment the moment he or she calls your office. The responsibility of the practice is to validate the patient made the right decision. From the relationship-building first phone call and welcoming office introduction to the patient consultation and exam, the quality of your initial contact will set the tone for the long-term success of your relationship with your patient. Discover the skills that make your first impressions impactful. Learn how to WOW your patients with communication skills that will set your office apart. Learn how to be authentic in your interactions with patients and convey the right practice message to validate your quality of care. This course will detail the elements of the patient experience and describe each step of the first interaction.
Identify telephone introduction protocols and how to handle initial screening questions